{"id":459,"date":"2017-03-07T03:55:55","date_gmt":"2017-03-07T03:55:55","guid":{"rendered":"http:\/\/dev2.openhwy.ca\/support\/"},"modified":"2017-03-18T02:00:01","modified_gmt":"2017-03-18T02:00:01","slug":"support","status":"publish","type":"page","link":"https:\/\/openhwy.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center bottom;background-repeat: no-repeat;padding-top:150px;padding-right:0px;padding-bottom:160px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:rgba(97,158,133,0);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h2 style=\"text-align: center;\">Openhwy\u00a0FAQ<\/h2>\n<p style=\"text-align: center; font-size: 22px; line-height: 30px;\">Search Our FAQ\u00a0to Find Answers<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:40px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">.fusion-accordian  #accordion-459-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-459-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-459-1 .panel-title a{font-size:19px;}.fusion-accordian  #accordion-459-1 .fa-fusion-box { background-color: #619e85;border-color: #619e85;}.fusion-accordian  #accordion-459-1 .panel-title a:hover, #accordion-459-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #f32600;}.fusion-accordian  #accordion-459-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-459-1 .panel-title a:hover .fa-fusion-box { background-color: #f32600!important;border-color: #f32600!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-459-1\"><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"cacc79e831933c0b8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-459-1\" data-target=\"#cacc79e831933c0b8\" href=\"#cacc79e831933c0b8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is Openhwy?<\/span><\/a><\/h4><\/div><div id=\"cacc79e831933c0b8\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Openhwy Display is the easiest way to put digital content onto any display(s). From your account dashboard you can browse our collection of free apps including Live Social Wall, Images &#038; Video, Waitlist, News and more to customize your display with. Any changes you make are instantly updated to your display. Openhwy Display is perfect for events, businesses, offices, franchises, and even personal use.<\/div><\/div><\/div>\n<div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"3654b79b36b9a5b52\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-459-1\" data-target=\"#3654b79b36b9a5b52\" href=\"#3654b79b36b9a5b52\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I get started with Openhwy?<\/span><\/a><\/h4><\/div><div id=\"3654b79b36b9a5b52\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">The easiest way to start with Openhwy  is to check out our pricing packages, choose the one that fits your business and submit your request. <\/p>\n<p>Each plan comes with a designated number of display licenses. You can always contact us when you require additional devices.  Once you receive your device it&#8217;s as easy as plugging it into any TV, projector, or other display via HDMI! <\/p>\n<p>If you have questions, request more information or email us at info@openhwy.com.<\/div><\/div><\/div>\n<div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"73e94b69f07e1398c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-459-1\" data-target=\"#73e94b69f07e1398c\" href=\"#73e94b69f07e1398c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What comes in the Device Kit?<\/span><\/a><\/h4><\/div><div id=\"73e94b69f07e1398c\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n1- Openhwy Device:  This is the media player that will power your screens. Measures 2.5&#8243; by 3.5&#8243; by 1.25&#8243;.<br \/>\n2- Power Adapter:  This provides the juice needed to run your Openhwy Device. North American style plug.<br \/>\n3- HDMI cable:  This connects your Openhwy Device to your display.<br \/>\n4- USB WiFi Antenna:  This allows you to connect your Openhwy Device to your WiFi network.<br \/>\n5- Keyboard:  This is used as a remote to connect the Openhwy Device to your WiFi network (1 free per customer).<br \/>\n6- Velcro Adhesive:  Materials for securing your Openhwy Device to a surface like the back of your display. <\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"e2ab1528eae43647d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-459-1\" data-target=\"#e2ab1528eae43647d\" href=\"#e2ab1528eae43647d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How Do I connect my Openhwy Device to my WiFi?<\/span><\/a><\/h4><\/div><div id=\"e2ab1528eae43647d\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Plugging in Openhwy<br \/>\nPlug the power cable into your Openhwy device, then plug it into a power outlet.<\/p>\n<p>Plug one end of the HDMI cable into your device, and the other end into an open HDMI port on your TV. <\/p>\n<p>Plug the Wi-Fi antenna into an open USB port on your device.<\/p>\n<p>Plug your keyboard&#8217;s USB receiver into any open USB port on your device. You may use any USB keyboard (it doesn&#8217;t have to be wireless). (require short Video Here)<\/p>\n<p>Switch your TV to the correct HDMI input\/source.<br \/>\nMove on to the next step when you see a screen that says &#8220;Connect me to the internet&#8221;.<\/p>\n<p>Now that your device is connected to your screen, connect it to wifi!<\/p>\n<p>Connecting to Wifi<br \/>\nIf you&#8217;re connecting with an Ethernet cable, you can skip the WiFi setup. Simply plug in the ethernet cable &#8211; do not plug in the WiFi antenna or USB keyboard.<br \/>\nConnecting to Wi-Fi<br \/>\nConnect a USB keyboard to your Openhwy device. You may use any USB keyboard (it doesn&#8217;t have to be wireless).<\/p>\n<p>Press the spacebar. You should now see a list of nearby Wi-Fi networks.<\/p>\n<p>Use the keyboard&#8217;s trackpad or the arrow keys to select your Wi-Fi network.<br \/>\nType in your Wi-Fi network&#8217;s password, then click &#8220;Connect&#8221;.<\/p>\n<p>Once it&#8217;s connected, you should see a two-word setup phrase.<\/p>\n<p>Next Steps: Link your device to your account<br \/>\nIf this is the first device you&#8217;re linking to your account, log in to your account at dashboard.enplug.com from your laptop or desktop browser and follow the steps in  &#8220;This Guide&#8221; -see below-  to link this device to your account.<br \/>\nIf this isn&#8217;t your first device, follow the steps described in this guide.<\/p>\n<p>Link a Device and Add New Content<br \/>\nThis guide assumes you have already connected your device to the internet.<br \/>\nIf this is your first device, follow the steps below. This article will walk you through creating an empty display group, which you can populate with new content.<br \/>\nIf you&#8217;re adding additional devices to an existing account and would like this device to mirror existing content, see this article instead.<br \/>\nUnder the Displays dropdown, click &#8220;Add display group&#8221;.<\/p>\n<p>Enter the setup phrase you see on your screen.<\/p>\n<p>Enter a name for your display group. This will also be the name of the display (you can change this later).<br \/>\nClick &#8220;Save&#8221;. You will now have a new display group with one display.<\/div><\/div><\/div>\n<div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"49cfe28fe9d553529\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-459-1\" data-target=\"#49cfe28fe9d553529\" href=\"#49cfe28fe9d553529\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is Openhwy compatible with all displays?<\/span><\/a><\/h4><\/div><div id=\"49cfe28fe9d553529\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Absolutely. No matter the size, our device easily connects to any HD screen with HDMI input. Engage your audience with TVs, projectors, and even jumbotrons. <\/p>\n<p>You can even manage your displays on multiple platforms with our control application. enplug Control is available on the web, iOS, and Android.<\/div><\/div><\/div>\n<div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"9ac42a5a9af68de88\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-459-1\" data-target=\"#9ac42a5a9af68de88\" href=\"#9ac42a5a9af68de88\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Does Openhwy have a warranty?<\/span><\/a><\/h4><\/div><div id=\"9ac42a5a9af68de88\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Yes, Openhwy has your back with our 1 Year Limited Warranty on Openhwy Devices. <\/p>\n<p>For your first year as an Openhwy customer, you have protection from defects in your device, Wi-Fi antenna, and software. Openhwy is not responsible for stolen, lost, physically damaged, or destroyed hardware.<\/div><\/div><\/div>\n<div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"98e27afafdda0a42b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-459-1\" data-target=\"#98e27afafdda0a42b\" href=\"#98e27afafdda0a42b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is Openhwy available in other languages?<\/span><\/a><\/h4><\/div><div id=\"98e27afafdda0a42b\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Yes! Openhwy is available in: French, Russian, Portuguese, Czech, Slovak, Spanish, German, Dutch, Polish, and Japanese. More languages are coming. Simply select your language option or change it anytime from your client dashboard.<\/div><\/div><\/div>\n<div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"cd570d6b17478ebda\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-459-1\" data-target=\"#cd570d6b17478ebda\" href=\"#cd570d6b17478ebda\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is Openhwy available for Events?<\/span><\/a><\/h4><\/div><div id=\"cd570d6b17478ebda\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Yes! We enjoy being a part of many great events each year. Contact us for event pricing and options.  info@openhwy.com<\/div><\/div><\/div>\n<div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"912b70e6e4d6daa7f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-459-1\" data-target=\"#912b70e6e4d6daa7f\" href=\"#912b70e6e4d6daa7f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can Openhwy increase my business\/profits?<\/span><\/a><\/h4><\/div><div id=\"912b70e6e4d6daa7f\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">Openhwy is an incredible  &#8220;Business Marketing Tool&#8221;. With Openhwy you may develop increased sales, increased brand awareness  and even significant advertising revenue that you may never had considered before. Most of our clients generate revenue far beyond their Openhwy subscription costs. We can help you achieve the same, info@openhwy.com<\/div><\/div><\/div>\n<\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #303030;background-position: center bottom;background-repeat: repeat-x;padding-top:90px;padding-right:0px;padding-bottom:90px;padding-left:0px;margin-bottom: 30px;margin-top: 30px;border-width: 0px 0px 0px 0px;border-color:rgba(97,158,133,0);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_3_4 3_4 fusion-three-fourth fusion-column-first fusion-animated\" style=\"margin-top:10px;margin-bottom:0px;\" data-animationType=\"slideInLeft\" data-animationDuration=\"0.5\" data-animationOffset=\"100%\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><strong><span style=\"color: #ffffff;\">Still have questions? No problemo!<\/span><\/strong><\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"color: #ffffff; font-size: 18px;\">We&#8217;re always happy to help.<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-last\" style=\"margin-top:20px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-align-block\"><style type=\"text\/css\">.fusion-button.button-1 {border-radius:2px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type fusion-animated\" data-animationType=\"slideInRight\" data-animationDuration=\"0.8\" data-animationOffset=\"100%\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Get More Support\" href=\"\/contact\/\"><span class=\"fusion-button-text\">Get Support<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/openhwy.com\/wp-json\/wp\/v2\/pages\/459"}],"collection":[{"href":"https:\/\/openhwy.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/openhwy.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/openhwy.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/openhwy.com\/wp-json\/wp\/v2\/comments?post=459"}],"version-history":[{"count":0,"href":"https:\/\/openhwy.com\/wp-json\/wp\/v2\/pages\/459\/revisions"}],"wp:attachment":[{"href":"https:\/\/openhwy.com\/wp-json\/wp\/v2\/media?parent=459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}